Zoom has released its AI assistant to the web as part of its AI Companion 3.0 update. The company is now allowing free users to access the assistant’s features, such as summarizing meetings, listing action items, and gathering insights, though with certain limits.
Users on the basic plan can use the AI companion in three meetings per month. Each meeting includes a summary, in-meeting questions, and AI note-taking capabilities. They can also ask 20 questions through the side panel and the new web surface. For more access, users can purchase a ten-dollar add-on plan to unlock full AI companion features.
On the new web surface, Zoom is adding conversation starter prompts to inform users about what the assistant can do. With this update, the assistant can also retrieve information from third-party services like Google Drive and Microsoft OneDrive, along with all data stored within Zoom. Support for Gmail and Microsoft Outlook as connectors will be added soon.
The AI Companion generates a daily reflection report that summarizes meetings, tasks, and updates for the day. Additionally, the assistant can create follow-up tasks and draft email messages.
Zoom is adding more features for document creation and management. Through the new update, users can draft and edit documents based on meeting details. They can start drafting documents within the companion surface and then shift the project to Zoom Docs to collaborate with teammates. The system supports exporting documents to MD, PDF, Microsoft Word, and Zoom Docs.
Lijuan Qin, head of AI product at Zoom, stated that the company is an independent operator and that its access to contextual meeting data gives it an advantage over other competitors in the productivity space. Zoom uses a mix of its own models along with models from OpenAI and Anthropic.
Zoom, founded by CEO Eric Yuan, became synonymous with video meetings during the pandemic. Its additional productivity tools also compete with companies like Google, Microsoft, ClickUp, and Notion, as each tries to capture more context about the user’s data, including meetings.
Earlier this year, Zoom announced a cross-app notetaker that works with different meeting apps as well as in offline meetings, positioning it to compete with other productivity applications.