Truecaller is discontinuing its call recording function on iOS, just over two years after the feature was launched. The Swedish company has decided to focus on its core offering: fighting spam calls. Starting September 30, the call recording feature will no longer be available on iPhones. Users with saved recordings can download them to their devices, share them via email or messaging apps, or switch their storage preference to iCloud to retain access after the feature is removed.
Nakul Kabra, Truecaller’s head of iOS, explained that the company made this decision to prioritize its Live Caller ID and automatic spam-blocking features. In June 2023, Truecaller introduced call recording for iOS paying subscribers while also reintroducing the feature on Android. The app also added native call transcription support. Both features launched in India last year.
While call recording works smoothly on Android, it is more complex on iOS due to Apple’s restrictions on third-party apps recording calls natively. Truecaller used a workaround involving a recording line to merge calls, which increased costs and complexity. These challenges ultimately led to the feature’s discontinuation.
The company has set up a support page to assist users during the transition. Truecaller’s decision follows Apple’s introduction of native call recording and transcription support in iOS 18.1 last year. Unlike Truecaller’s method, Apple’s solution does not require a recording line and includes AI-powered transcriptions.
Truecaller initially introduced call recording to encourage iPhone users to upgrade, as the free tier has limited caller ID functionality. Premium subscribers also get real-time caller ID, advanced spam blocking, Siri shortcuts, incognito mode, and other features.
The company has approximately 3 million subscribers globally, with iOS contributing 44% of its total premium revenue, according to its second-quarter financial results.
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