TikTok is making progress on recovering its U.S. infrastructure after a data center outage. The disruption occurred shortly after the TikTok U.S. deal was finalized. Last week, TikTok announced the creation of a separate U.S. entity with American investors to avoid a nationwide ban.
Around the time of this transition, users reported widespread issues. Problems included malfunctioning searches, trouble watching videos, errors when posting, slow-loading comments, and unexpected behavior with the For You algorithm and content.
On Monday, the company attributed these glitches to a data center power outage, which it said was impacting TikTok and other applications. Today, a post from the TikTok USDS Joint Venture’s account indicates the outages are not yet fully resolved.
The post states that significant progress has been made in recovering the U.S. infrastructure with its data center partner. However, U.S. users may still experience some technical issues, including when posting new content. The company says it is committed to restoring TikTok to full capacity as soon as possible and will continue to provide updates.
The company has not named the data center partner involved. The outage coincided with a large winter storm that affected millions of Americans across the country.
The timing of the glitches has led some users to question TikTok’s explanation, as the disruption also occurred as civil unrest began escalating following the killing of U.S. citizen Alex Pretti by ICE agents.
In a prior post, TikTok noted that U.S. users might experience multiple bugs, slower load times, or timed-out requests as infrastructure issues continue. Creators may also see zero views or likes on their posts, or their earnings may appear to be missing due to server timeouts. The company advised users that their actual data and engagement are safe.