Bret Taylor, CEO of Sierra, believes the way we interact with software is about to change. His startup builds AI agents for customer service. Last month, Sierra launched Ghostwriter, a tool that lets users describe a task in natural language. It then autonomously creates and deploys a specialized agent to complete it. Taylor argues this will replace complex, rarely-used enterprise software interfaces. He says users will simply speak or type their needs instead of learning intricate systems.
Taylor, formerly co-CEO of Salesforce, shared that Sierra implemented an agent for Nordstrom in just four weeks. The company recently reported reaching $100 million in annual revenue and was last valued at $10 billion. However, experts note current AI agents are not fully autonomous. Many, including Sierra, rely on engineers to constantly update and fine-tune the agents for customers.