ServiceNow announced a multi-year deal with AI research lab Anthropic. This partnership, revealed on Wednesday, will further embed Anthropic’s AI models into the ServiceNow platform for its customers and bring Anthropic’s AI tools to its employees. The enterprise workflow software company declined to specify the partnership’s duration or its financial size.
As part of the agreement, Anthropic’s Claude model family becomes the preferred AI across ServiceNow’s AI-driven workflow products. Claude is now the default model for the company’s AI agent builder, ServiceNow Build Agent, which enables developers to create agentic workflows and build applications. The deal also includes rolling out Claude to all 29,000 ServiceNow employees, with Claude Code, Anthropic’s coding product, made available to the company’s engineers.
Bill McDermott, chairman and CEO of ServiceNow, stated that the partnership is turning intelligence into action through AI-native workflows for major enterprises, proving that deeply integrated platforms with an open ecosystem are how the future is built.
This announcement comes just one week after ServiceNow revealed a new AI partnership with Anthropic’s rival, OpenAI, which gave ServiceNow customers access to OpenAI’s models through its products.
ServiceNow president, COO and CPO, Amit Zavery, explained the company is intentionally pursuing a multi-model strategy. He said the partnerships are not viewed as competitive or mutually exclusive, noting that enterprise customers want model choice. Zavery emphasized that each model brings different strengths, and ServiceNow’s role is to orchestrate them to deliver the best outcomes while maintaining consistent governance, security, and auditability.
This deal is the latest in a series of sizable enterprise agreements for Anthropic. The company recently announced deals with global insurance provider Allianz, as well as partnerships with Accenture, IBM, Deloitte, and Snowflake.
While enterprises have so far struggled to find a measurable return on AI investment, venture capitalists recently predicted this will change in 2026, although this is the third consecutive year such a prediction has been made.