Liberate, an AI startup that automates insurance operations, has raised 50 million dollars. The funding round was led by Battery Ventures and will support the company’s plans to expand its AI agent deployments across insurance carriers and agencies worldwide. This all-equity round values the three-year-old startup at 300 million dollars post-money. New investor Canapi Ventures participated, along with returning backers Redpoint Ventures, Eclipse, and Commerce Ventures.
The insurance industry is currently facing significant challenges, including rising operational costs, constraints from legacy systems, and increasing customer expectations. A recent report by Deloitte projects that global premium growth in the non-life segment will slow through 2026. This is driven by heightened competition, weaker rate momentum, and new cost pressures such as tariffs. While some carriers have experimented with AI, many early efforts stalled due to fragmented data and inflexible workflows. The industry is now shifting toward full-scale AI adoption, embedding it into the core of operations rather than using it as a superficial layer.
Liberate is addressing this shift directly. Founded in 2022 and based in San Francisco, the startup builds AI systems for property and casualty insurers, focusing on sales, service, and claims. Its voice AI assistant, named Nichole, can place outbound calls to customers to help sell policies or respond to service requests. Behind the scenes, a network of reasoning-based AI agents connects to insurers’ existing systems. These agents gather context and generate responses that Nichole delivers, all without requiring human intervention.
The AI agents from Liberate are designed to complete entire tasks from start to finish, not just respond to queries or escalate tickets. These tasks include quoting policies, processing claims, and updating endorsements, among other routine functions. The agents can also operate over SMS and email, allowing insurers to interact with customers across different channels while automating more of their daily workflows.
Liberate’s co-founder and CEO, Amrish Singh, stated that insurance companies want to grow but are often unable to due to the status quo. Singh co-founded Liberate after working at the car insurance firm Metromile. He teamed up with Ryan Eldridge, Liberate’s CTO and also a former Metromile executive, and Jason St. Pierre, the company’s CPO, who previously held roles at Twitter, Google, and Verily.
According to Singh, Liberate’s AI systems have helped increase sales by an average of 15 percent and cut costs by 23 percent. The startup now has over 60 customers and focuses on the top 100 carriers and agencies, which together represent 70 to 80 percent of the U.S. property and casualty insurance market.
The technology uses reinforcement learning tailored for long, regulated insurance conversations. Each interaction is auditable and includes human-in-the-loop safeguards to meet compliance requirements. Over the past year, Liberate has scaled from 10,000 monthly automations to 1.3 million automated resolutions. These include direct customer interactions via its voice AI, as well as back-office tasks handled by AI agents integrated into carrier systems.
Since AI systems can still make mistakes, Liberate uses an internal tool called Supervisor to monitor all interactions between its agents and customers. The software flags issues or anomalies and escalates to a human when the AI’s response may be off-track. Singh noted that by servicing only one industry and focusing on three specific use cases, the company can implement more effective guardrails.
Without disclosing client names, Liberate shared that using its agents reduced hurricane claim response time from 30 hours to 30 seconds. The AI agents also enable 24/7 sales operations, allowing customers to buy insurance at times like midnight or early morning when human agents are typically unavailable.
Before this round, Liberate raised 15 million dollars in a Series A funding round last year. Investors were drawn to the company’s voice AI-powered omnichannel experience and its ability to fully automate tasks by integrating into existing systems. Marcus Ryu, a general partner at Battery Ventures, explained that Liberate’s approach involves mapping processes, modeling them, and ensuring all system connections are in place to complete a task, not just communicate.
Ryu, who previously worked with property and casualty insurers at Guidewire Software, is joining Liberate’s board. The Series B funding will be used to expand Liberate’s reasoning capabilities and support broader deployment across insurers. The startup has raised 72 million dollars to date and currently employs around 50 people.